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Frequently Asked Questions

WE'RE HERE TO HELP
Do you have a physical store?

Yes! We have in three locations. Tawar Mall GF, Place Véndome Opera 3, and Old Doha Port.
How can I place an order?

Simply browse our collection, add your favorite products to your cart, and complete checkout using our secure payment system.
What payment methods do you accept ?

We accept credit/debit card, cash and card cash on delivery for orders inside Qatar. During checkout, you can choose your preferred payment method.
Do you ship to my country ? How much does shipping cost ? When will I receive my order ?

Enjoy flat rate shipping in Qatar and worldwide shipping via DHL Express. During checkout, you can choose your preferred shipping/delivery method.
Can I modify or cancel my order ?

Yes, please contact us directly on Whatsapp on ++974 33413188 or info@addoony.com for more assistance.
I received a wrong item/ something is missing, what can I do ?

Please contact us on +974 33413188 and we will sort out your order issue as soon as possible with no additional delivery charge.
Can I use more than one discount code?

Only one promotional code can be used per order unless otherwise stated.
I am waiting for a product to be restocked. How Can I be informed ?

You can add your email to the product waitlist section. Additionally, you can contact +974 33413188 for waitlist and you will be informed as soon as it becomes in stock
Can I send an order as a gift?

Absolutely! Simply leave a note during checkout, and our team will take care of the rest. We'll package your order in one of our signature gift boxes or provide an elegant gift wrapping.
Do you offer makeup lessons or masterclasses?

You can simply join Addoony Artistry Club here and you will be notified with all new Masterclasses or workshops.
How can I reach Addoony?

Our team will respond as quickly as possible during business hours.
How can brands/ Influencers/ makeup artists collaborate with Addoony?

Simply contact us using one of these methods:

Our team will respond as quickly as possible during business hours.

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Proudly Qatari Beauty Brand

Handpicked Products For Yours Truly

Luxury Meets Everyday Wear

Curated & Created Since 2012